Frequently Asked Questions (FAQs)

 

Q: How can I download the latest version of my plugin?

A: You can always find the most up-to-date installers for all your purchased software in the user portal. To download the latest version:

  1. Log in to your account at »User Area«
  2. Navigate to the 'Products' section in the main navigation menu.
  3. Locate your plugin in the list and click the download button for your operating system (macOS or Windows).

 As a product owner, you will typically be notified via email whenever a new version is released.

 

Q: Do you offer an educational discount for students and teachers?

A: Yes! We support the next generation of producers and engineers by offering a 30% educational discount on our plugins.

To apply for the discount, please follow these steps:

  1. Gather your documents: You will need a digital copy of your current proof of enrollment (from your school, college, or university) and a scan of your ID.
  2. Submit your request: Send these documents via email too This email address is being protected from spambots. You need JavaScript enabled to view it.

Once we have reviewed and verified your documents, we will provide you with a personal discount code to use at checkout.

 

Q: I have purchased a license code at a reseller, how can I redeem and activate my plugin?

A: To get started with your new plugin, please follow these steps:

  1. Redeem your code: Visit the »User Area« to create an account or log in. Once logged in, navigate to the 'Redeem' section in the menu and enter your license code
  2. Download the installer: After successfully redeeming your code, go to the 'Products' tab in the navigation menu. Here you will find your plugin available for download
  3. Install and launch: Install the plugin on your computer and open it within your preferred DAW
  4. Complete Activation: When you open the plugin for the first time, a browser window will automatically open. Log in to your account (if prompted) and select the license you wish to activate.

Once selected, your plugin will be fully activated and ready for use!